Customer Support
Shipping & Delivery
Beautifully handcrafted pieces take time to create. It is currently taking us about 7-14 business days to make your order plus 2-3 days for shipping time. Changes and cancellations must be made within 12 hours of purchase.
USPS Priority Mail Shipping:
• • 2-3 business days shipping transit time
UPS 2nd Day Air Shipping:
• • 2 business days shipping transit time
Tracking Your Order
Once your order has been shipped you will receive an email confirmation along with a tracking number. If you do not receive your tracking number or can not find your tracking number, please contact us by email at TiffaniSmith@SankofaArts.com and we will assist you in a timely manner.
Or please call 614-91-TRIBE and we will be able to provide you with the information regarding your order.
Customer Service
tel: (614)-91-TRIBE or (614)918-7423
mon-fri: 9am - 5pm (EST)
email: TiffaniSmith@SankofaArts.com
Money Back Guarantee
We are committed to providing a quality product the first time, every time.
If you are not completely satisfied with your order, contact us at TiffaniSmith@SankofaArts.com within 14 days of delivery date to let us know.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for Custom or personalized orders
- Earrings /Ear Cuffs are non-returnable.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom Orders
All Custom orders require a $50 deposit to begin services.
Privacy Policy
I will only use your shipping and billing address, and contact information
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To communicate with you about your order
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To fulfill your order
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For legal reasons (like paying taxes)